Shipping Guide

Supported Shipping Methods

Lunacommerce provides fast, efficient delivery of our parts to customers globally. We offer our clients Express shipping with DHL, UPS, FedEx. EMS takes a little longer time for shipping. We also supply our customers with economical Air Mail shipping (10-40days) like Singapore Post, HongKong Post, Swiss Post and China Post, etc. You can choose any shipping method as you like when placing orders.

Shipping Method	Warehouse	Cut-off time	Cost 1ST Weight	Pre dispatch Processing Time	Transport Time(Business Day)	Total Lead time(Business Day)
DHL/ UPS/ FedEx International	Shenzhen Warehouse	3:00 pm (CST-06:00 )	USD $17.80	1-2 days	3-5 days	4-7 days
Economical Air Mail Shipping	Shenzhen Warehouse	3:00 pm (CST-06:00 )

Shipping Time

Normally we will ship out your order within 2 working days. It usually takes no more than 40 working days for the delivery by Air Mail and no more than 7 working days by Express. We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.

Tracking website:

DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit http://www.dhl.com/en/express/tracking.html UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/ FedEx has customs clearance advantages in America. To track your package, please visit http://www.fedex.com/ EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit http://www.ems.com.cn/english.html Singapore Post, HongKong Post, Swiss Post and China Post are economical ways for shipping, but take longer time. The following link will guide you to track your packages http://www.17track.net/index_en.shtml.

Shipping Fee

Basically, the freight is determined by the weight and size of the packages, shipping destinations and the shipping options.

How to estimate the shipping fee?

When you add all the items you need to the shopping cart, then on the shopping cart page you can make an estimate of the shipping fee. After entering the country and the zip code where you want the goods to be shipped, shipping costs are calculated automatically based on your location as well as package weight and dimensions.

Customs Clearance & Import Duty

Lunacommerce.com does not add any taxes, VAT, or other hidden charges. The order total you see on the checkout page (i.e. goods subtotal + shipping cost) is what you pay to us. However, for international shipment, the recipient is responsible for all the customs charges by his/her country. Sometimes goods under a certain value, or in certain categories, do not incur taxes. Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability. All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered. Lunacommerce.com shall not be responsible for any shipping or customs delay since this is outside our control.

Customs Detention

But if for any reason, the sale of goods detained by customs, we promise to:

If your goods are being destroyed by the customs, both you(buyer) and I(seller) bear half the loss.

If the goods are returned to us from the customs due to some factors, we will confirm with you how to deal with the problem. We can rearrange shipping for you or make the refund to your PayPal account.

Remarks Please note that sometimes shipping to remote destinations requires more time and extra fees due to international logistic policies. This additional delivery fee is required by logistic companies and must be borne by the receiver. We are not responsible for non-delivery caused by that client don’t provide enough information when making order.