Below you will find answers to commonly asked questions. If you can't find the answer to your question, please contact us by clicking here.

  • General Questions

  • Q: About DHL Remote Fee

    A: We will charge extra $30 if your shipping address is remote by DHL. You can visit the link http://raslist.dhl.com/jsp/first.jsp to check if you are in remote area or not.

  • Q: Do you provide free shipping if I place a big order?

    A: We are afraid not. We’d like to provide free shipping for you if we can, for we regard you as our God and always spare no effort to seek profit for you. But the shipping fee is not included in such a reasonable price we offer. It is charged by transportation companies. We are so sorry that we cannot change anything for you at this aspect.

  • Q: Do you deliver to PO Box addresses?

    A: At this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses. If you provide a PO Box or APO/FPO military address, it will delay the shipment of your items.

  • Q: How do I know where my package has reached?

    A: After we ship out your order, we will send you a tracking number by email, so you can check out the shipping status of your order.

  • Q: Can I change my address?

    A: We can help you change the address if your order has not been shipped out. But we are so sorry to tell you that there will be no use when the order is already on the way to the destination. In this case you may have to contact with the local logistics company and seek the solution.